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Our Commitment to You


For 140 years, your St. Louis Symphony Orchestra has been dedicated to enriching lives through the power of music. It's your support that has made that possible. We are committed to providing you with a safe and welcoming environment to experience thrilling musical moments. And we promise to be your trusted partner as we navigate the future together. Your health, safety, and well-being—and that of our musicians, staff, and community—is our top priority.

St. Louis City and County shared updated guidance that cultural and performing arts organizations can begin reopening June 8 with an approved plan. We are developing our policies and procedures for reopening in collaboration with other St. Louis venues and accordance with the St. Louis Health Commissioner's guidelines. Our team is finalizing our plan so we are ready to welcome you back to Powell Hall safely when our concerts resume. The plan includes:

• Observing set occupancy limits and reducing seating capacity that allows for physical distancing.
• Providing protective equipment for staff and implementing protocols to ensure social distancing.
• Following CDC guidelines for sanitation before, during, and after events.
• Providing extensive training to concert and event staff prior to reopening.
*Requirements for reopening may change at the discretion of the St. Louis Health Commissioner.

In addition, we will adjust our ticket policies for next season. We promise to be flexible and empathetic, accommodating ticket exchanges, credits, and refunds should you be unable to safely attend an event. If an event needs to be rescheduled or canceled, we will let you know as soon as possible, providing you with options listed below.

We look forward to sharing specific details with you soon and appreciate your continued support and patience. As always, we welcome your questions and feedback as we navigate these changes together. You can contact us any time at hospitality@slso.org.

Concert Updates